These terms govern your use of Autovena. If your organisation has signed a separate written agreement or a specific quotation with us, that document prevails over these terms on any point it covers.
1. Acceptance of these terms
By using the Autovena website, creating a trial account, signing in to the application or using the mobile apps, you accept these terms. If you are accepting on behalf of a business, you confirm that you are authorised to bind that business. If you do not accept these terms, do not use the service.
2. What Autovena provides
Autovena is a cloud-based management platform for automotive workshops. Depending on your plan and configuration, it can include:
- work orders, customer, vehicle, appointment and service tracking;
- invoicing, collections, inventory and reporting;
- vehicle registration scanning and VIN-based vehicle lookups;
- optional integrations such as email delivery, messaging or e-invoicing, where these are enabled for your account;
- support, training and onboarding.
Available features vary by plan, subscription model and technical compatibility. We may add, change or discontinue features over time.
3. Accounts and authorised use
When creating an account you must provide accurate, current information belonging to you or the business you represent. The first user of a workspace is its owner and can create additional users and assign their roles.
You are responsible for keeping credentials confidential, for defining user permissions correctly, and for all activity carried out through your account. Contact us without delay if you suspect unauthorised access.
4. Free trial
We offer a 30-day free trial so you can evaluate the platform. No payment card is required to start it. Certain features, integrations, user limits or support levels may be restricted during the trial.
If you do not move to a paid subscription when the trial ends, access to the workspace may be suspended, limited or closed. Ask us before the trial expires if you want to export your data.
5. Subscriptions, fees and payment
The scope, price, billing period and payment schedule of paid plans are set out on our pricing page, in a quotation or in a separate agreement. Taxes, official charges, integrator fees and third-party service costs may apply in addition.
If payment obligations are not met on time, access may be temporarily restricted or the subscription may be terminated. Unless stated otherwise in a separate agreement, fees already paid for a started billing period are not refundable.
6. Mobile applications and app stores
The Autovena mobile applications are licensed to you, not sold. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to install and use the app on any phone or tablet you own or control, solely to access your Autovena account.
- The mobile apps require an active Autovena account and an internet connection. Subscriptions are managed through Autovena, not purchased inside the mobile app.
- Your use of the apps must also comply with the rules of the store you obtained them from — the Apple App Store or Google Play.
- Apple and Google are not parties to these terms and are not responsible for the apps or for providing support. To the extent the App Store rules require it, Apple is a third-party beneficiary of these terms and may enforce them against you.
- Any claim relating to the apps should be directed to us at [email protected], not to Apple or Google.
- You may not use the apps in a way that breaches applicable export control or sanctions law.
7. Your responsibilities
You may use the platform only for lawful purposes and in line with these terms. You must not:
- enter misleading or unlawful data, or data that infringes anyone's rights;
- attempt unauthorised access, run security scans, or interfere with the operation of the service;
- copy the platform, reverse-engineer it or attempt to access its source code;
- upload malware, generate automated traffic or spam, or otherwise abuse the service;
- access the data of other users, customers or businesses without authorisation;
- scan documents, including vehicle registrations, that you are not entitled to process.
8. Your data and content
The business records you enter — customers, vehicles, work orders, invoices, inventory and similar — remain yours. You are responsible for their accuracy, lawfulness and currency, and for having a legal basis to process personal data about your own customers.
For that data we act as your processor and use it only to provide, secure and support the service, and to meet our legal obligations. How we handle personal data is described in our Privacy Policy. You can request deletion of your account and data at any time — see Account Deletion.
9. Third-party integrations
Features that rely on third parties — such as email delivery, vehicle data lookups, text extraction from documents or e-invoicing — depend on those providers' technical capabilities and terms. Interruptions, delays, price changes or errors originating from a provider may be outside our direct control.
Vehicle information returned by external databases is provided for convenience and may be incomplete or inaccurate. Always verify it before relying on it.
10. Support and availability
We take reasonable technical and organisational measures to keep the service secure, stable and available. Temporary interruptions may still occur during planned maintenance, updates, security interventions, infrastructure failures or events beyond our control.
Support scope, response times and any specific service levels depend on your plan, quotation or separate agreement.
11. Intellectual property
The Autovena name, software, interfaces, designs, texts, visual elements and documentation, and all related intellectual property rights, belong to their respective rights holders. You receive only a limited, non-transferable, non-exclusive right to use the service. Nothing in these terms transfers ownership to you.
12. Limitation of liability
The service is provided with reasonable care, but we do not guarantee that it will be uninterrupted, error-free or fit for a particular commercial outcome. To the fullest extent permitted by law, we are not liable for indirect damages, loss of profit, loss of data, business interruption or damages arising from third-party services.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.
13. Suspension and termination
We may suspend or terminate access in the event of a breach of these terms, a security risk, abuse, unpaid fees, unlawful activity or infringement of third-party rights. Where circumstances allow, we will warn you first and give you an opportunity to remedy the issue.
You may stop using the service at any time and request deletion of your account as described in Account Deletion.
14. Changes to these terms
We may update these terms because of legal, product, security or operational changes. The updated text takes effect when published on this website, and the "last updated" date shows the current version. If a change materially affects your rights, we will give reasonable notice before it applies.
15. Governing law
These terms are governed by the laws of the Republic of Türkiye. Disputes are subject to the applicable legislation and competent authorities. If you use the service as a consumer in another country, you keep the protections that the mandatory law of your country of residence gives you.
16. Contact
For questions about these terms, write to [email protected]. See also our Privacy Policy, Cookie Policy and Account Deletion instructions.